Hi Nick! How can I help with your order?

What specific missing or incorrect items did you experience?

What was the approximate value of the affected items?

What specific quality issues did you experience?

Based on the issues described, we can offer the following:

What specific staff interaction did you experience?

Thank you for bringing this to our attention. A manager will review your feedback and contact you within 24 hours.

Based on the value, we can offer:

A full refund will be processed to your original payment method within 3-5 business days.

A partial refund will be processed to your original payment method within 3-5 business days.

We'll arrange for a replacement order to be delivered to you. Our team will prioritize this delivery.

Store credit has been added to your account for your next purchase.

How would you rate your experience with our resolution process?

Would you like to add any additional comments about your experience?

Thank you for your feedback. We appreciate your patience and will strive to serve you better.